TERMS OF SERVICE

Last Updated: August 2026

OVERVIEW

This website is operated by Little Hippy Co. Throughout the site, the terms “we,” “us,” and “our” refer to Little Hippy Co.

Little Hippy Co. provides adaptive clothing, educational resources, and related products through our website at littlehippyco.ca.

By accessing our website, creating an account, placing an order, or otherwise using our website or services, you agree to be bound by these Terms of Service, together with our other applicable policies, including our Shipping Policy, Returns, Exchanges & Refund Policy, Legal Notice, and Privacy Policy.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website or services.

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

1. ELIGIBILITY & USE OF OUR WEBSITE

By using our website, you confirm that you are legally able to enter into an agreement in your jurisdiction.

If you are purchasing a product for a minor, you are responsible for ensuring that the product is appropriate for the child and used as intended.

You agree not to use our website or products for any unlawful or unauthorized purpose or to violate any applicable laws or regulations.

You must not use our website to transmit viruses, malware, or other harmful or destructive code.

2. OUR PRODUCTS & MEDICAL DISCLAIMER

Little Hippy Co. designs adaptive clothing intended to provide additional room and comfort for babies and children undergoing certain hip dysplasia treatments.

Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Our products are intended to complement, not replace, the treatment or recommendations provided by your child's healthcare professional.

Information provided on our website, including product descriptions, blog posts, educational resources, and the Little Hippy Hub, is for general informational and educational purposes only and does not constitute medical advice.

Every child's treatment and needs are different. If you have questions about whether a product is appropriate for your child, their treatment, brace, harness, or cast, please consult your child's healthcare provider.

3. PRODUCT INFORMATION, SIZING & AVAILABILITY

We make reasonable efforts to ensure that product descriptions, photographs, sizing information, colours, measurements, and other information on our website are accurate.

Colours may appear differently depending on your device or screen, and minor variations may occur between production batches.

Product availability, pricing, colours, sizing, and other product details may change without notice.

We reserve the right to discontinue products or limit the quantities available for purchase.

Customers are responsible for reviewing sizing information before placing an order.

4. PRICES & PAYMENTS

All prices displayed on our website are subject to change without notice.

Applicable taxes, shipping charges, and other charges will be displayed at checkout where applicable.

We reserve the right to correct pricing or other errors on our website.

If an order has been placed based on an obvious pricing or product information error, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the affected order.

You agree to provide accurate and complete billing, shipping, and contact information when placing an order.

5. ORDERS & ACCEPTANCE

Submitting an order through our website constitutes an offer to purchase the selected products.

An order confirmation does not necessarily constitute final acceptance of the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including because of:

• Product availability or inventory errors
• Pricing or website errors
• Suspected fraud or unauthorized transactions
• Duplicate or unusually large orders
• Shipping restrictions
• Errors in customer or shipping information
• Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled portion of the order.

6. SHIPPING, CUSTOMS, DUTIES & TARIFFS

Shipping terms are governed by our Shipping Policy.

Shipping charges are calculated at checkout based on the applicable shipping service, destination, package characteristics, and other factors.

United States Orders

U.S. customers are responsible for all applicable customs duties, tariffs, taxes, brokerage fees, disbursement fees, and other import-related charges.

Where available, Shopify may provide an estimate of applicable duties and taxes at checkout and may collect those amounts when an order is placed.

Any amount displayed or collected at checkout is an estimate and is not a guarantee of the final amount assessed by customs authorities, carriers, or customs service providers.

If the actual amount assessed exceeds the amount estimated or collected at checkout, the customer is responsible for the difference.

Little Hippy Co. is not responsible for changes to customs regulations, tariff rates, customs assessments, carrier fees, customs delays, or other import-related costs outside of our control.

Please review our Shipping Policy for complete information about international shipping and import charges.

7. RETURNS, EXCHANGES & REFUNDS

Returns, exchanges, refunds, defective products, incorrect orders, and cancellations are governed by our Returns, Exchanges & Refund Policy.

By placing an order, you acknowledge that you have reviewed and agree to that policy.

Customs duties, tariffs, taxes, brokerage fees, disbursement fees, and other import-related charges are not automatically refundable by Little Hippy Co. Any recovery of such amounts may be subject to separate procedures through the applicable customs authority, carrier, or customs service provider.

8. PRINT-ON-DEMAND PRODUCTS

The Awareness is Hip Collection is fulfilled through third-party print-on-demand providers.

Because these products are produced specifically after an order is placed, they are subject to separate fulfillment and return conditions outlined in our Returns, Exchanges & Refund Policy.

Print-on-demand products may be produced and shipped from facilities in different countries depending on the product and destination.

Customers are responsible for applicable customs duties, tariffs, taxes, brokerage fees, disbursement fees, and other import-related charges associated with international print-on-demand orders.

9. INTELLECTUAL PROPERTY

All content on the Little Hippy Co. website, including our name, logo, photographs, graphics, product designs, written content, educational materials, blog content, videos, and website design, is owned by or licensed to Little Hippy Co. unless otherwise stated.

You may view and use our website for your personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, republish, sell, or commercially exploit our content without our prior written permission.

10. USER CONTENT, REVIEWS & FEEDBACK

If you voluntarily submit reviews, testimonials, photographs, comments, suggestions, or other content to Little Hippy Co., you grant us permission to use, reproduce, publish, and display that content for business, marketing, and promotional purposes, subject to our Privacy Policy and applicable law.

You remain responsible for content you submit.

You agree not to submit content that:

• Violates another person's rights
• Infringes intellectual property rights
• Contains unlawful, defamatory, threatening, or abusive material
• Contains malicious software
• Misrepresents your identity or affiliation
• Violates applicable laws

We reserve the right to remove or decline to publish submitted content that we reasonably believe violates these Terms or is otherwise inappropriate.

11. THIRD-PARTY SERVICES & LINKS

Our website may use or provide access to third-party services, applications, payment processors, shipping providers, fulfillment providers, and other tools.

Third-party services are governed by their own terms and policies.

We are not responsible for the availability, accuracy, security, policies, or practices of third-party websites or services that we do not control.

12. ACCURACY & CHANGES TO OUR WEBSITE

We make reasonable efforts to keep our website and information accurate and current.

However, our website may occasionally contain typographical errors, inaccuracies, omissions, or outdated information relating to products, pricing, promotions, shipping charges, availability, or other information.

We reserve the right to correct errors and update information at any time.

We are not obligated to update information unless required by applicable law.

13. PROHIBITED USES

You may not use our website or its content:

• For any unlawful purpose
• To violate applicable laws or regulations
• To infringe our intellectual property or the rights of others
• To submit false or misleading information
• To distribute malware or harmful code
• To interfere with the operation or security of our website
• To collect personal information about others without authorization
• To engage in fraud, phishing, spam, scraping, or other abusive activity
• To impersonate another person or business
• For any purpose that could harm Little Hippy Co., our customers, or our website

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

14. WEBSITE AVAILABILITY

We do not guarantee that our website or services will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify portions of our website for maintenance, updates, technical reasons, or other business purposes.

15. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Little Hippy Co. is not responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website, products, or services.

This includes losses arising from website interruptions, third-party services, shipping delays, customs delays, or circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Little Hippy Co. from claims, losses, liabilities, or reasonable costs arising from your violation of these Terms, your misuse of our website, or your violation of applicable laws or the rights of another person.

17. PRIVACY

Your use of our website and submission of personal information are governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, and protect personal information.

18. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to apply.

19. GOVERNING LAW

These Terms of Service are governed by the laws of British Columbia, Canada, except where applicable law requires otherwise.

Any dispute arising from these Terms or your use of our website will be subject to the applicable courts of British Columbia, Canada, except where applicable law provides otherwise.

20. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.

The most current version will always be posted on this page with the updated date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

21. ENTIRE AGREEMENT

These Terms of Service, together with our other policies posted on our website, including our Shipping Policy, Returns, Exchanges & Refund Policy, Legal Notice, and Privacy Policy, constitute the terms governing your use of our website and purchase of our products, subject to applicable law.

If there is a conflict between these Terms and another Little Hippy Co. policy, the specific policy addressing the subject matter will apply to that subject matter.

22. CONTACT US

If you have questions about these Terms of Service, please contact us:

Little Hippy Co.
Email: leah@littlehippyco.ca
Website: littlehippyco.ca

Last Updated: August 2026