Shipping policy
SHIPPING POLICY
At Little Hippy Co., we aim to provide clear and transparent information about our shipping rates, order processing, delivery times, and customs and import charges. Please review this Shipping Policy before placing your order.
ORDER PROCESSING & FULFILLMENT TIMES
Orders are typically processed within 1–3 business days.
Shipping times and prices vary depending on your destination and the shipping service selected. International orders may require additional time for customs processing and delivery.
Once an order has been confirmed, it cannot be cancelled.
HOW OUR SHIPPING RATES ARE CALCULATED
Shipping charges are calculated and displayed at checkout based on factors including your destination, package weight, and the shipping service available for your order.
Free shipping is not currently offered on orders shipped to the United States. All U.S. orders are subject to the applicable shipping charges displayed at checkout, regardless of order value.
Shipping charges cover the cost of shipping your order and do not necessarily include customs duties, tariffs, taxes, brokerage fees, disbursement fees, or other import-related charges.
U.S. SHIPPING — IMPORTANT INFORMATION ABOUT CUSTOMS, DUTIES, TARIFFS & IMPORT CHARGES
IMPORTANT: U.S. CUSTOMERS ARE RESPONSIBLE FOR ALL CUSTOMS, DUTIES, TARIFFS, TAXES, BROKERAGE, DISBURSEMENT FEES, AND OTHER IMPORT-RELATED CHARGES.
Orders shipped to the United States may be subject to customs duties, tariffs, import taxes, brokerage fees, disbursement fees, customs processing fees, and other charges imposed by U.S. customs authorities, carriers, or other parties involved in the importation of your order.
All such charges are the responsibility of the customer.
Where available, Little Hippy Co. may use Shopify's duties and import-tax calculation at checkout to provide an estimated amount of applicable duties and taxes. Where these amounts are collected at checkout, they are collected based on Shopify's estimate at the time the order is placed.
The amount displayed or collected at checkout is an estimate only and is not a guarantee of the final amount assessed by U.S. customs authorities, the carrier, or the customs service provider.
If the actual duties, tariffs, taxes, brokerage fees, disbursement fees, or other import-related charges assessed on your shipment are greater than the amount estimated or collected at checkout, the customer is responsible for the additional amount.
Likewise, the amount of any customs or import-related charge may change based on the information provided to customs authorities, the final customs assessment, changes to applicable laws or tariff rates, or other factors outside of Little Hippy Co.'s control.
Additional Customs & Import Charges
Customers may be responsible for charges including, but not limited to:
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Customs duties
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Tariffs
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Import taxes
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Brokerage or customs clearance fees
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Carrier disbursement or advancement fees
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Customs processing or administrative fees
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Additional charges resulting from customs assessment or inspection
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Any difference between estimated and actual duties, taxes, tariffs, or other import-related charges
Little Hippy Co. does not control the rates, assessments, processing requirements, or fees imposed by U.S. customs authorities, carriers, or customs service providers.
Customs Processing & Delivery Delays
International shipments, including shipments to the United States, may be delayed while undergoing customs review, clearance, or processing.
Customs processing times are outside of Little Hippy Co.'s control, and we cannot guarantee the time required for an order to clear customs or be delivered.
Customers are responsible for responding promptly to any requests from customs authorities or the carrier regarding their shipment.
By placing an order for delivery to the United States, you acknowledge and agree that you are responsible for all applicable customs duties, tariffs, taxes, brokerage fees, disbursement fees, and other import-related charges associated with your order, including any additional amounts assessed after checkout.
COMMUNICATIONS & ORDER TRACKING
After each successfully placed order, we will send an email to the contact details provided at checkout with confirmation and details of your purchase.
Once your order has been processed and shipped, we will send you a shipping confirmation and tracking number where tracking is available.
Please note that lower-cost shipping options may provide limited tracking or may not include third-party tracking at every stage of delivery.
DELIVERY DELAYS & MISSING ORDERS
If your order appears to be delayed, please help us by completing the following before contacting us:
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Check your shipping confirmation email to ensure your delivery address is correct.
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Review your tracking information for the most recent update.
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Contact your local post office or carrier to determine whether your package is being held for pickup or customs processing.
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Check with household members or neighbours to determine whether the package was received on your behalf.
If your shipping address was entered incorrectly, please contact us as soon as possible.
If the address provided was correct and you are unable to locate your package, please contact us at leah@littlehippyco.ca with your order number and tracking information.
If a package cannot be delivered because of an incorrect address, refusal to pay applicable customs or import charges, failure to respond to a carrier or customs request, or another issue caused by the recipient, additional shipping or other costs may apply to any replacement shipment.
RETURNS & REFUNDS
Please review our Return & Refund Policy for information about returns, exchanges, and refunds.
Customs duties, tariffs, taxes, brokerage fees, disbursement fees, and other import-related charges may be subject to separate customs refund procedures and may not be recoverable through Little Hippy Co.
SHIPPING EXCLUSIONS
At this time, Little Hippy Co. products are available for shipment to:
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Canada
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United States
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Mexico
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Switzerland
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South Africa
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United Kingdom
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Australia
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New Zealand
Some products or destinations may have additional restrictions.
Sleep products are currently available within Canada only.
PRINT-ON-DEMAND ITEMS — AWARENESS IS HIP COLLECTION
Products from the Awareness is Hip Collection are fulfilled through a third-party print-on-demand provider and may have different fulfillment times, shipping methods, and delivery estimates than Little Hippy Co.'s adaptive clothing products.
When Will I Get My Order?
Print-on-demand orders typically take 3–7 business days to fulfill before being shipped.
Estimated delivery times are:
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USA: 3–4 business days
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Europe: 6–8 business days
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Australia: 2–14 business days
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Japan: 4–8 business days
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Other international destinations: 10–20 business days
These delivery times are estimates only and are not guaranteed.
Where Will My Order Ship From?
Print-on-demand products may be fulfilled from facilities located in different countries depending on the product and destination.
Will I Be Charged Customs or Import Fees?
International print-on-demand orders may be subject to customs duties, tariffs, taxes, brokerage fees, disbursement fees, and other import-related charges.
These charges are the responsibility of the customer.
Customs policies vary by country. Customers are responsible for understanding the potential import charges applicable to their destination and should contact their local customs authority if they have questions.
FURTHER INFORMATION
If you have any questions about our shipping policy or require assistance with your order, please contact us at: