RETURNS, EXCHANGES & REFUNDS

At Little Hippy Co., we want you to love your purchase. If there is a problem with an item you receive, please contact us at leah@littlehippyco.ca and include your order number and details about the issue.

Please review the following policy before making a purchase.

LITTLE HIPPY CO. ADAPTIVE CLOTHING & SLEEP PRODUCTS

This section applies to Little Hippy Co. adaptive clothing and sleep products, including pants, pajama loungers, spica pants, and sleep products.

Returns & Exchanges

If you have received an item that does not meet your expectations, please contact us at leah@littlehippyco.ca within 7 days of receiving your order.

Please include:

• Your order number

• The reason for the return or exchange

• Whether you are requesting an exchange or store credit

• Photos, where applicable

Do not send an item back without receiving return instructions from Little Hippy Co. Return packages sent without prior authorization may not be accepted.

If your return is approved, the item must be shipped back within 7 business days of receiving return instructions.

Returned items must be:

• Unworn

• Unwashed

• Unsoiled

• Free from damage or signs of use

• In their original condition

• Accompanied by original packaging where applicable

Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.

We strongly recommend using a tracked shipping service when returning an item. Little Hippy Co. is not responsible for items lost or damaged while being returned to us.

Once your return is received, we will inspect the item and notify you of the outcome.

Exchanges

Where an exchange is approved and the requested replacement item is available, Little Hippy Co. will provide instructions for completing the exchange.

Unless the item received was incorrect or defective, shipping costs associated with returning the original item and shipping the replacement item are the responsibility of the customer.

If the requested replacement item is unavailable, we may offer store credit or another appropriate resolution.

Sale Items & Discounted Purchases

We do not accept returns or exchanges on sale items or items purchased using promotional discounts, discount codes, or other special offers, unless the item is defective or the incorrect item was sent.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us at leah@littlehippyco.ca within 7 days of receiving your order.

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the issue

• Any other relevant information that may help us assess the problem

Please do not return the item until we have reviewed the issue and provided instructions.

If an item is determined to be defective, damaged in transit, or incorrectly supplied, Little Hippy Co. will work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund.

Where Little Hippy Co. determines that an item is defective or was sent incorrectly, we will cover reasonable replacement shipping costs.

Manufacturing Defects & Normal Wear

Manufacturing defects are assessed by Little Hippy Co. based on the condition of the item and the circumstances reported.

Normal wear and tear resulting from regular use is not considered a manufacturing defect.

This includes, but is not limited to, damage caused by:

• Normal wear and use

• Improper washing or drying

• Failure to follow care instructions

• Accidental damage

• Stains or soiling

• Alterations or modifications

• Improper use of the garment

REFUNDS

Approved refunds will generally be issued to the original method of payment within 5–7 business days after the return has been received and inspected.

Original shipping charges and transaction/payment processing fees are non-refundable unless otherwise required by applicable law or the issue was caused by an error on the part of Little Hippy Co.

Customs Duties, Tariffs & Import Charges

For international orders, including orders shipped to the United States, customers are responsible for applicable customs duties, tariffs, taxes, brokerage fees, disbursement fees, and other import-related charges as outlined in our Shipping Policy.

If duties, taxes, tariffs, or other import-related charges were paid as part of your order, these amounts are not automatically refundable by Little Hippy Co.

Depending on the circumstances, recovery of customs duties or other import charges may require a separate refund or adjustment process through the applicable customs authority, carrier, or customs service provider. Little Hippy Co. cannot guarantee that these amounts will be recoverable.

ORDER CANCELLATIONS

Orders can only be cancelled before they have been processed for fulfillment.

Once an order has been processed, prepared for shipment, or shipped, it cannot be cancelled.

If you need to request a cancellation, please contact leah@littlehippyco.ca as soon as possible after placing your order. We will do our best to accommodate your request if fulfillment has not yet begun.

PRICE ADJUSTMENTS

Prices are subject to change without notice.

We are unable to provide price adjustments for purchases made before a sale, promotion, or price reduction.

AWARENESS IS HIP COLLECTION — PRINT-ON-DEMAND PRODUCTS

The Awareness is Hip Collection is produced and fulfilled through a third-party print-on-demand provider.

Because these products are made specifically after an order is placed, we do not accept returns or exchanges for change of mind, incorrect size selection, colour preference, or other reasons unrelated to a manufacturing or fulfillment error.

Damaged, Defective, or Incorrect Print-on-Demand Items

If your Awareness is Hip product arrives damaged, defective, or incorrect, please contact leah@littlehippyco.ca within 7 days of receiving your order.

Please provide:

• Your order number

• Clear photographs of the product and issue

• A description of the problem

If the item is determined to be defective, damaged, or incorrectly fulfilled, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Please do not return a print-on-demand product unless we specifically instruct you to do so.

Print-on-Demand Shipping & Customs

Print-on-demand products may be fulfilled from facilities located in different countries depending on the product and destination.

Please refer to our Shipping Policy for information regarding delivery times, shipping charges, customs duties, tariffs, taxes, and other import-related charges.

Customers are responsible for any applicable customs duties, tariffs, taxes, brokerage fees, disbursement fees, or other import-related charges associated with international print-on-demand orders.

WRONG OR DAMAGED ORDERS

If you receive the wrong product, an incorrect size or colour due to a fulfillment error, or an item that arrives damaged, please contact us at leah@littlehippyco.ca within 7 days of delivery.

We will review the issue and determine the appropriate resolution.

Please provide photographs where applicable, as these may be required to verify the issue with our fulfillment or shipping partners.

IMPORTANT

By placing an order with Little Hippy Co., you acknowledge that you have reviewed and agree to this Returns, Exchanges & Refund Policy and our Shipping Policy.

If you have questions about a return, exchange, refund, or an issue with your order, please contact:

leah@littlehippyco.ca